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AI adoption in enterprises surged by 270% since 2019.
Through human insights and AI, we empower transformative clarity for organizations.
75% of Millennials or Gen Z
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Knowledge Retrieval System for Managed IT Services Provider
The client was a customer support and managed IT services provider across various industries, including technology, healthcare, and finance. With a vast customer base spanning multiple regions, they faced a constant influx of diverse inquiries from end-users, clients, and partners. Delivering prompt and accurate responses was crucial to maintaining high levels of customer satisfaction and fostering long-term relationships. However, their knowledge base was extensive, dynamic, and stored in various formats across multiple locations, posing significant challenges in efficient knowledge retrieval.
United States of America
Industry : Telecommunication
Call Center Automation
The company was a leading provider of customer support services, operating a large-scale call center. They handled a high volume of incoming calls daily from customers across various industries, seeking assistance with products, services, and support inquiries. Maintaining consistent quality standards and efficient operations was crucial for delivering exceptional customer experiences and ensuring client satisfaction.
United States of America
Industry : Telecommunication
Automated Sales Auditing
Discover how we enabled the client to achieve over $1 million in savings through the implementation of automated sales and transactional auditing.
Sprint, a prominent wireless carrier, encountered a significant obstacle within its dealer network: a surplus of underutilized data and persistent challenges related to chargebacks, lease fraud, and transactional inconsistencies. Our team developed a robust platform for select dealers, providing them with actionable insights into fraud and discrepancies, along with a comprehensive overview of their organizational sales landscape.
United States of America
Industry : Telecommunication
Successful Enterprise AI
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Faster AI Project
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